Hi, in response to your PM [I've replied there as well] I'll try to reach 96's representative to get a better understanding of what happen. Hopefully they could give me a better understanding of what happened. Don't hold your breath, though, as I believe this will be the first time I reach them and... we might face a bumpy road.
Thank you, Im still sure it can be fixed, if I have their attention. I can provide whatever is required from my end