Seems like they don't even care to answer
ChangeNOW has a highly negative reputations, i don't understand how people still using this service.
So, they do not accept refund to the original deposit address? Have you asked this?
Yes i asked , they said in rare cases we can't do the refund and you have to do kyc and wait for AML (no ETA given) , there are cases with changenow in which they hold user assets for 18 months !!