BIG UPDATE

96.com agreed to reopen my account and request withdrawals.
My total balance was 33198 and max withdrawal amount is 10k, so I requested initial withdrawal and waiting for it to be processed. They said it will take up to 1 day.

Big shout-out to

Upgrade00 and holydarkness for nudging 96.com representative to look into my case.

I will confirm here once withdrawals are processed and case is closed.