Hi everyone
Can someone help me reach to the admins?
I need some assistance with my account. I sent an email to support on Monday with the subject "Balance issue," but I haven’t received satisfactory response yet. Could you please help me with this? Balance on my account is over USDT 2000.
Username is andymuzic. Thanks
Hi andymuzic/Guys
Our support team and relevant promotions department have already replied to yourself on 2 seperate occasions this week.
Unfortunately, you recieved a prize payout of 2048 USDT incorrectly. This was due to the breaking of promotional rules listed in the 2 emails already sent to you this week.
So we had to reverse that promotional payout.
I do how ever apologise for that payment being sent to your account which gave you the misunderstanding that it was a genuine prize win. I have spoken to the relevant promotions department and we hope we don't make this error again.
regards,
Steve.
Sportsbet.io