Our AML/KYC (Know Your Customer) procedures are clearly defined. Important: Should you choose not to complete the required verification process, we will promptly process a refund of your funds.
Is this a guarantee that CCECash will never freeze customer coins if they are asked for verification and they refused to do it?
I was reading the faq page and this refund of coins to sender can take up to 24 hours:
https://cce.cash/faqPS
I think you should consider adding website onion address for people who want to use Tor browser for better privacy.
According to our terms and conditions, we guarantee that refund requests will be processed promptly. Please note that processing refund requests requires the involvement of the technical department. Under normal circumstances, refunds will be processed in the shortest possible time.
Regarding the Tor Browser issue you reported: We have received similar feedback and confirmed that this issue has been added to our development roadmap. It is expected to be resolved soon.