I found out about Shuffle.com through some websites that reviewed the platform positively, and I believe this forum might have been one of them. I made some bets, my focus was MMA. This week, I noticed that my maximum betting limit was drastically reduced to very low levels. This forced me to play in the casino in order to meet the rollover requirements.

At the moment, I have 728 USDC in my account + 602 USDC in a pending withdrawal. It's been over a day since I started trying to withdraw, and every time I contacted support, I was guided through the KYC process. I completed each step, verified everything, and was told I had to wait for a manual review of the documents.

Now, I just went back to the chat and was informed that my account is under compliance review. What's frustrating is that they don’t give any kind of time frame.

username: MarlonUser