I am afraid I cannot do much for you, Willy99.
All I could do is ask the team to check your case, but if they cannot provide me with an update regarding your case, I am afraid I cannot do much. But I make sure there is no delay on my part. I am keep pushing the team and trying to get an update. It is unfortunate that I did not get any update in a while. I am sorry to hear that your patience is over.