Yes, many casinos have clueless customer support that offer no help and sound like robots most of the time, so we understand what you mean here. Thank you for clarifying what happened, i am wondering why they want to "force" you into this settlement when you have clearly not agreed to it, it is only fair that when you accuse a player, they have the opportunity to defend themselves, and better when a neutral mediator is involved. Let us hope they come here and explain better.