So many people have been decrying by freewallet's fraudulent tendencies. From 2018 sincerely you should have seen different kinds of complaints about the wallet from Reddit, blogs, different forums, review sites and app stores.
Secondly, why would you opt for a custodial wallet, yet we have some good open source noncustodial wallets. No custodial wallets give you the freedom to back up your wallets, and you can import them to any other software wallet that has a similar BIP standard.
I am not an active crypto trader, after I downloaded Freewallet, I just held my coins there believing they were a legit site. I just bought mostly the well known coins like Bitcoin as "investment ". Now, these were stolen from me .
I urge other victims to report their app called FRWT to Google Play and Apple store to take it down. And to contact Banxa which is their payment processor through Changelly, to get this scam operation banned.