The announcement about the need to pass verification was on the platform itself. Then the whole conversation in the chat with support.
I did not agree with this decision, NO.
But they made it clear to me that I should take what they give and there will be no more discussion.
Noted, I'll try to invite them here and get them to tell us their version, and/or why they enforce such settlement without your consent. Just... don't touch the fund yet, don't withdraw it from that newly created account to your wallet. That can be perceived as a consent to settle.
The company representative is still not active on the forum. I wrote him a private message, but perhaps he has a block on new users. Tell me, could you write to him, let him see the message!?
I've done that the day I made the quoted post. As you noticed yourself, their account hasn't been active since days ago. Wait a little bit more until they're online and read my PM. I'll give them more days before I exhaust other path to reach them.