I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?
Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.
Then I'm afraid that's the extent of what I can do for your case. I've previously asked Razer to intervene a matter with same outcome as yours, his reply is that basically he can't overturn a decision unless the compliance team asked for him to intervene and/or ask his opinion. I do hope I can help more, but I can't force something to happen, not without Razer's or Rollbit's direct influence.