I agree that bonuses matter, but stability and trust in the platform are far more important. That’s exactly why I stick with Betfury — I’ve never had withdrawal issues, and support is responsive. Marketing and promos are a nice extra, but not the main reason to stay active on a gambling platform.
I noticed some complaints about the responsiveness of customer support on different platforms, too. I wonder what the exact cause for that because it's really frustrating if the only response we got is to be patient. What's the biggest downside when a casino reports the problem to the user? Is there a legal problem or something? I feel like this thing happens a lot, even on other platforms. Just a few days ago, I faced a similar issue on my local exchange. Fortunately, I can solve it easily, even though the support isn't helpful at all.