Thank you for your help. I really hope they will respond.
But think about it. They were running an active campaign here, and now they haven't visited the forum for over two months.
They responded to complaints in casino.guru, and now they ignore complaints and their rating is falling. (They ignore in chat, instantly block in discord and telegram).
This is not an accident. It means the casino made such a decision. Now they don't care about their players.