If I need help from customer service 95% of the time I need a human.
which means the bots become a waste of time as I have to wade through the bullshit to get a real person to fix the issue.
So In general they cost me time.
I see it the same way. The system is unfortunately often set up in a way so that you can't avoid them. A few weeks ago I needed to speak with the support personnel of a popular crypto service. They have e-mail support but also live chat. Since the latter is faster, I contacted them via the chat. You can't speak to a human until you tell the bot what your issue is about and receive at least one automated reply. If the feedback to that reply is negative, the bot offers to connect you to a real person. In my case, the bot couldn't solve my inquiry. So it's exactly as you said. I wasted a few minutes getting generic information that wasn't at all related to my case.
And of course this is not just with online casinos.
It is with almost every business of decent size.
The only company I use that I can set up a phone call very quickly is ebay.
But I have been buying and selling there for 22 years. with 1000's of buys and sales.
A good idea for this casino would be a direct phone contact with larger players.
That is what I get with ebay.
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Hi philipma1957,
As an eBay Concierge member, you have instant access to premium service.
Have us call youMonday to Sunday 5:00 am to 09:30 pm PT"
I click the bolded spot and they call in a few minutes time.