That's why, they must have internal staff are standby 24/7 and not rely to third parties or someone are working remotely. Casino business especially online casino are running 24/7 without stop or close, so they must to handle all the trafic or issue at least a little bit faster. If just not response few hours is fine, but few days should really not good at all. It's not even a single message from the third parties or someone working remotely. Cause, I know the one who handle ticket are third parties and they don't have answer.