Or the management themselves might be incompetent urging these agents to do as they say. We never really know what goes on behind the scenes and we tend to blame the agents first almost always.
Either buying some time or less internal team take over the ticket/support sector.
just like some other sites such as BC.Game, Rollbit, Duelbits etc these days.
Agree, Rollbits with his response "tell us your multi account"... Duelbits with Tournament case.... BC.Games with some many case are being opened. For Chips, the part they needed right now is "communication" sector.