As far as I know, you got a reply to your mail on your case.
Technically, you could say I received replies to my emails, but none of them actually addressed my issue. I’ve finally taken the time to make this scam accusation because it seems the forum representative here is also unable to address — let alone resolve — the matter. For anyone curious about the content of these replies, please read the full scam accusation quoted below.
From what I could tell, this casino does not intend to pay you what you won. They returned your deposit because they want to minimize the damage to their reputation if you were to file a complaint against them.
I also doubt that they would post proof of the reasons they gave for not paying you your winnings and only paid you exactly the money you deposited. Their strategy will be to continue not resolving anything and sometimes responding to you with emails without a definitive solution in your favor so that they tire you out and you give up your money. This is a big red flag for anyone who wants to use this site.