Also, I believe that many players are only looking for free bonuses and don’t actually intend to play on the platform. Our hosts want to determine whether customers are likely to be loyal or are just here to take advantage of the bonuses.
You are missing the point here. On one hand, what you said is true about many players just looking for free bonuses. On the other hand, your team is chasing away legit customers by asking them too many questions.
Y'all need to find a proper middle ground where legit customers stay happy and scammers get chased away if you ask me. Simple!