Officially, we have been on the forum for a few weeks only, even though we created our account last year. As a business, we have to handle various types of players, including players like those you mentioned in this thread. I am sure a lot of players think why some casinos do not respond to scam accusations or negative comments, even though they are active. Some people think the casino support is bad.

Unfortunately, the players use any type of word they want when they talk to support/create a scam accusation/complain here and there. But we have to handle them professionally. The casino team members often get stressed because of the name-calling/insults, even though they try hard to understand the customer. Some of the players are verbally aggressive, and the company has to stop responding at some point.

Unfortunately, the majority of the community does not understand these things and usually takes the side of the players. I am glad to see there are people in this forum who care about these matters. We appreciate it.