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I want to emphasize that I have not violated any of the platform's terms. I do not have multiple accounts, nor have I engaged in any suspicious activity. My intention in posting here was solely to find a more effective way to contact support, since the live chat only keeps repeating the same automated responses without providing any concrete solution or timeline.
It is neither comfortable nor reasonable to have over 1000 USDC locked in my account while the only response I get is that “my account is under review” — and worse, with no estimated time for resolution.
Chat is not very helpful for cases like these, the best you can do is to contact the customer support via the email they provided, where the one who is responsible for verification can review and respond appropriately.
Can you be more specific, how long it's been? Days or weeks?
There are many reason a casino can hold funds and ask for KYC and further documentation, if they suspect of money laundering the the probable document that you need to provide is source/proof of funds.