Sounds simple but actually it is not that simple because I tried it myself sometime ago and never received any welcome offer from your side till now.
The first response from your side was even taking too long time (almost 48H) if I remember it correctly and too many Chit-chat from the VIP host that I do not think is important to be asked because the main idea of this program should be the priority instead of asking too much unimportant thing.
You should make it faster and simpler for the process of the VIP transfer program if you want to attract VIP players from other casinos.
Sorry to hear that you were not satisfied with the process. I understand that it may seem unnecessary to you, but our VIP host wants to ensure we know our customers well and understand their interests. It’s important to get to know the customer in order to offer personalized deals.
Also, I believe that many players are only looking for free bonuses and don’t actually intend to play on the platform. Our hosts want to determine whether customers are likely to be loyal or are just here to take advantage of the bonuses.
I hope you understand.
At first I was a bit apprehensive about your response after someone quoted the middle sentence in that message, but it's a fair comment - you want VIP players who are actually going to spend money, not just squeeze a little bit of extra juice out of an old account that they played years ago. Some people find indepth questioning or trying to socialize hard though, which might be one reason they've turned to online betting because they are seeking minimal interaction. It's a hard balance between asking all the necessary questions up front (how much do you spend weekly? when was the last time you bet? what's your favorite game type?) and trying to capture people into the program by presenting it as a quick transfer process. Maybe just soften your response because it can be interpreted in a way you did not intend, as a casino I'm sure you're well aware that sometimes people like to test the water before diving in, so a few free bets.. akin to the welcome bonuses you probably offer already, can be good for growing your customer base long term