In addition to what has been said already, I just want to add that Fixedfloat IMMEDIATELY transferred the BTC I sent to their own hot wallet, which means it was already added to their pool of money they use to draw funds to send to their customers.
If there were any legitimate concerns about money-laundering, etc, the industry standard practice is to either keep the sats frozen at the address they were sent to, or for them to be transferred to a dedicated cold-storage wallet.
This is proof positive that their intention was never AML in the first place. It's a ruse to steal funds, nothing more, nothing less.
Yeah a big fake “AML” excuse was never real to begin with. This is just plain
scamming, nothing more, nothing less. That’s so bad; FixedFloat they’re really just scammers.
I don't think this is fake at all, sorry to have to debate you on this but I know specific agencies that have reporting requirements on amounts exceeding $10,000, as well as financial operators in specific countries.
Given that those also are AML, I would suspect that this isn't an excuse an OP may have legitimately triggered KYC requirements.
If the sending address is on a blacklist, it wouldn't surprise me that the funds are witheld.
And then there's the issue of people who received funds from those who spent tainted coins, they aren't aware that they are probably on a list themselves.
I hope OP gets his coin back soon.
KYC shouldn't take more than 2 weeks when complying with AML