You are right, In terms of marketing they need to improve to increase interest as a new comer in the forum, and we know many are much better than that here, talking to their campaign managers like Little Mouse or Hhampuz or others might offer their casino to be sexier because I believe that they will provide the appropriate stimulus to the gamblers in the forum to increase interest, their suggestions will be very useful for marketing in the forum.
Forget their marketing improvement first since their customer support is very unprofessional that makes this casino very shady on dealing with their customers.
There’s an ongoing case against this casino that involves a small amount of money while their support is ignoring the concern.
It’s very risky to play on a casino that has no sense of professionalism on their customer support. Stay away until they resolve the issue.
Correct since if they fail to meet the satisfaction of people dealing with their support for sure that they would still avoid them even if they do good marketing campaign in this forum.
They better fix those ongoing issue since it will hurt their reputation if they choose to ignore those cases or issues happened on their casino. They can't build any good trust score if people see a ongoing case and they are trying to avoid solving those issue. If they can manage to fix the issue more faster next time and have dedicated active support on their casino for sure this will help them to gather good trust from the community.
But for now they should take note on the suggestion given so that they can improve their casino.