Hi, there's a manual review process which is what takes time; once it's approved it should go through within ~10 minutes, that's across all coins we currently list.
We had automated it for some coins but after the Exbitron event our founders wanted to be more careful so we will be doing manual reviews on everything for a while. It's generated positive results, we discovered some potential issues (at a very small value that may have magnified in future) and took action to block those off.
Anyways you can reach out to me on discord or telegram - as I see you have... cool
I get those quicker and am able to respond quicker.
We have a self-imposed 'daily withdrawal deadline' of 10 AM UTC, so it doesn't matter how many withdrawals are there we will for SURE cover all of them by this deadline.
We had automated it for some coins but after the Exbitron event our founders wanted to be more careful so we will be doing manual reviews on everything for a while. It's generated positive results, we discovered some potential issues (at a very small value that may have magnified in future) and took action to block those off.
Anyways you can reach out to me on discord or telegram - as I see you have... cool
I get those quicker and am able to respond quicker. We have a self-imposed 'daily withdrawal deadline' of 10 AM UTC, so it doesn't matter how many withdrawals are there we will for SURE cover all of them by this deadline.
To be honest, since this is a new exchanger, it's better to have manual control of any withdrawals at least for a while. Ok, it takes more time, but it gives better safety to the exchanger. However, let's not forget that we are in speed mode times, and time is money. I'm sure that at some point, you will make them all automatic.
Yes we had actually started making everything automatic, but due to Exbitron we added an 'approval' step
The actual withdrawal process is still completely automated; we just need the approval to happen (which is manual right now)