Hello Everyone,
If your account was placed under review or limited, that action stemmed from our risk-management protocols under Section 3.26 of our Sportsbook TOS, which allow us to suspend withdrawals for up to 31 days while we verify fair-play.
Our standard procedure on sports-betting disputes is:
Case Intake: Review deposit, bet history, bonus conditions and KYC.
Independent Odds-Provider Audit: We confirm Betby-sourced rulings are applied fairly.
Final Determination: If a violation of fair-play terms is confirmed, we close the account and refund net deposits; if not, we release any held funds immediately.
To be clear, the player
has already been refunded their original deposit.
This very same topic has also been debated on this forum multiple times among other places. For your convenience, you can read more here: