I believe we have answered our own questions. Plus if the individual who is complaining is an actual ARBER who does it professionally and does it with a group of people to escape detection, THEN we definitely know that they're not mere plebs like us that have gotten their accounts locked. The provider is actually trying to stop toxicity that's exploiting their system.
We are just speculating at this point since there is no confirmation that the alleged victim is an arber. The big issue here is that they never bothered to give him a proper answer which even Casino Guru pointed out.
They responded in the Casino Guru thread and never bothered to close the case properly which is weird. Reasons like these made me stop gambling there completely since there are better alternatives out there.