PHenry's problem was solved shortly after, but I can see there's still some confusion, so let me clarify. We use geo-blocks to prevent users in forbidden areas from using the website (e.g. Costa Rica), but we don't use IP bans anymore. We tried them last year, but they're unreliable, they can affect other players' access, and are easy to get around. If your IP gets banned, it's because of a security measure. The server blocks IPs that send too many requests in a short time. This protects the server, but it can also happen to players who refresh the website too often, though it's rare.