Have you guys banned some countries by any chance? I'm no longer able to access the site unless I use a VPN or if I do manage to access it, I cannot see the rates and I get a "network error" popping up from the top of the page.
Are you by any chance in one of those countries that are now blocking IPs because of IPTV?
Some countries have used aggressive blocking techniques, which end up affecting legitimate services for a few hours. A few months ago, a block of this kind blocked Google Drive for several hours, it was crazy.