As we can see from your screenshot, after your withdrawal, they asked for a secondary KYC verification. I do not really agree with secondary verification if the account is already KYC verified. If the amount is in the millions, then it does make sense to ask for secondary KYC verification. However, your verification seems approved. So you should try to withdraw your funds again. You have deposited a handsome amount. So your withdrawal shouldn't be declined again. In case they ask for KYC again, you can comply since they already have your KYC, so no privacy issues there.

Empire team, your topic title is telling it's instant payout. So why are you rejecting the withdrawal? Why are you acting like typical scam gambling sites? Please solve his issues as soon as possible. This is your official announcement thread, so gamblers will definitely notice these allegations. Otherwise, users are free to create scam accusations which would ruin your reputation as well.