You are right, In terms of marketing they need to improve to increase interest as a new comer in the forum, and we know many are much better than that here, talking to their campaign managers like Little Mouse or Hhampuz or others might offer their casino to be sexier because I believe that they will provide the appropriate stimulus to the gamblers in the forum to increase interest, their suggestions will be very useful for marketing in the forum.
Forget their marketing improvement first since their customer support is very unprofessional that makes this casino very shady on dealing with their customers.
There’s an ongoing case against this casino that involves a small amount of money while their support is ignoring the concern.
It’s very risky to play on a casino that has no sense of professionalism on their customer support. Stay away until they resolve the issue.
Having an active and well trained customer services is one of the most important and essential things to do or have, any casino with out a good and active customer representative or service is a joke and shouldnt be taken seriously.
And also like you said about professionalism, you are also right, a business that serves an international community should appear as professionals, both in manner and conduct.
And also, a casino that is not promoting their products and services will hardly find customer, else they risk falling back to square one in terms of development because they are first going to lose all their initial customers due to lack of new customers to strengthen the casinos user-base and so on.
So let's hope that op will work on all of this to ensure that this casino starts to operate normally with no complains anymore.