OP, can you please add supporting evidence to your case? I just updated my list yesterday and have to mark yours as "invalid" due to the lack of supporting evidence. If you can substantiate by the email being referred here or perhaps [though I doubt we can have it, as you're quite likely locked out before being able to make any screenshot] your account transaction history?
I'll mark it as "in progress" following a substantial proof and begin hunting them down to get to the bottom of this case.
I provided evidence of my transactions.
I can only try to access my account in the chat and get a response from the assistant in the chat that the account is blocked.
Let's listen to the comments of the company representative, I see that he was online today. I am sure that he could not ignore a letter from you.