They are saying I am betting on fixed matches, that I know the outcome - When I am betting on LCK, LPL, CS Tier1 LANS and dota2- Tier 1 - LAN matches. Of all the fixtures I could fix, why would I fix high liquidity T1 tournaments, where people are battling for millions of USD? I am not betting on tier 7 tennis or amateur football.
No, they haven't said that you were placing bets on fixed matches. Here is the key point of their final response
In this instance, what raised the suspicions of our Sportsbook provider were bets that were placed simultaneously or extremely close to the events happening in real time, meaning you could have been aware of the outcome when placing the bet. You are of course welcome to contact the provider Betby to contest the outcome of the investigation if you wish.
So, you have been accused of placing bets ahead of the real-time update of the odds feed. Occasionally, Sportsbook makes delays to update the odds feed. And there is a group of people who take the advantage of latency by getting quick updates about the games from other sources. The decision was made by proper investigation from the odds provider side.
Betpanda is asking to reach the odds provider Betby to get information from them, which doesn't make much sense. If I'm not wrong, then Betby doesn't get involved in the complaints directly. You should ask the Betpanda team to reply on your complaint at Askgamblers.
So, it means that it is clear that the real concern issue in this matter is not with betpanda management, because if we base it on that, betpanda first did an investigation and they saw or discovered that the shortcoming was not theirs but rather the players themselves who used the game provider betby, if I am not mistaken in my understanding of this matter.
So, I am right and agree that the player himself should first ask the betpanda team about the issue of his problem here at this casino about his experience regrading the result of his play.