The issue is, in regards to your statement of them scamming people, is I have been using them for the past 1 ½ to 2 years for amounts between 15 and 1000 and have never had an issue. Possibly hundreds if not thousands of transactions with them (obviously, I gamble).
I've only had 2 instances of a stalled transaction and support was quick to fix it within 5 minutes of me using the chat feature.
That's why it's called selective scamming. They don't scam everyone and all of the time but they do scam some people occasionally. I am glad you are not on that list but you never know what can happen in the future. Plus, it doesn't make much sense to scam you for $20 or so. Try with $20,000 and they might find something worth confiscating and tagging you as a criminal for being the owner of crypto of "suspicious history".
Your personal experience isn't enough to give this exchange a good rating when there are so many complaints about them.
What do you mean? I have all the evidence right in my inbox! They accepted my SoF, my ID, my proof of liveness video+audio according to their very specific instructions.
Sometimes when you are asked for these things, they don't do it because they want to return your money. They do it to find out as much information about you as possible so that they can share that info with whoever wants/needs to know.
Don't worry, I'm not vouching for them, just relaying my personal experience regarding amounts and such.
Confirmation Bias and Negative Reinforcement go hand in hand, many will opt to read the negatives over the positives and I am aware of this, ergo I put my small positive experience in for users discretion.
I would be unlikely to ever move more than 1,000 in a single transaction due to the likelihood of loss, however small or large.