I also found it hard to understand his logic. If you face a problem with a casino or any other service support then the first thing you should do is to report it to their customer support and ask for assistance.
I understand that it may be frustrating when they take too long to respond (it’s not acceptable and shows unprofessionalism), but there isn’t much you can do about it but to wait.
You can also try to reach out to them via other channels like their social media pages.
Exactly. But no wonder he came up with such logic. Looking at his signature, I understand that he always focuses on increasing the number of posts to get maximum payment, and he does not have enough time to think about what he is writing here. All he wants is to generate more and more posts so he can get more money from his signature campaign.
I don't see any other logic why would someone come up with such logic. A gmabler should always reach the support no matter if it's a big problem or a tiny problem. The support is there to help the customers.