I saw some before. I cant remember the threads, but there are a few of them who make fake screenshots, but the fact is they use it to destroy the casino's reputation.
Since a casino is a business, this kind of attack is normally made by, I think, their competitor or maybe some people who lose a lot at that casino, and this is their way of revenge, but look at those highly reputable Bitcointalk gamblers who do gamble at the same casino. Why they don't complain? They haven't experienced similar issues, I agree, but I still don't hear of a reputable Bitcointalk member giving a scam accusation against a reputable casino; most likely their case is solved immediately.
However, on newbies, it looks like the account was created just for destroying casino reputation, or it's just a marketing strategy. They never came back with proof except to those serious people about the case who keep coming back but can't provide proof; their case has never been solved.
Woah before there was a case like this where they gave fake screenshots to claim their accusations? This is the first time hearing from you this time.
We have the same feeling why many newbie accounts continue to have problems? Is it that high reputation accounts on the forum don't get problems? But the fact is there is none, not in the sense that there are not as many newbie cases that are given about their complaints.
Moreover, with accusations from newbies who do not provide concrete evidence, they will not believe their claims more, unless we suspect that they are damaging the casino's reputation.