Are you surprised the freebitcoin service is still operational for this length of time even with the huge amount of complaints against them?
I thought they would have collapsed (or exit-scammed) a long time ago, I have no idea how they have managed to survive so long without resolving all of the complaints and/or concerns.
Eventually, they are trying to make the things right. A lot of users still have their trust on Freebitco as Freebitco team is always processing the withdrawals of the users. The delays are making some users unhappy though. They have also doubled the WOF spins amount for 1 year. However, there are some unresolved issues which are related to account hacks or withdrawals to unauthorised addresses. And the most annoying part is their unresponsive support team. Above all these things, processing the withdrawals of the users is the primary thing to survive here.