AFAIK Stake recently have an overwhelming number of VIP while the VIP host number is small which is the reason for not having a fast response.
Perhaps it's time for Stake to increase its VIP host to properly accommodate the increase in VIPs in their casino. I know stake.com VIP can be very generous, and it is probably one of the reasons why a lot of people are flocking to their casino, but bad customer service can leave a bad taste for their VIP gamblers.
Thaks. but are you a member of the stake team?
I think he is just stake.com Signature campaign participant here in the forum, not part of stake's actual team.