This is where I've failed to understand in this your story Mia Chloe, was it an exchange insisting that you use BTC?
Did the trade option get disabled and the swap option too?
It is it a new exchange you're testing out. I've had some dealings with Binance and Bybit today and there's no issues. Which exchange is that if I may ask?
Did you actually read through the post? Or you are trying to insinuate something different? I just mentioned a broker and not an exchange you should read through the post before replying. Plus what exactly don't you understand? Because so far there's nothing further to explain..
After all, we are in theory here particularly to run from these situations and PARTICULARLY from banks or entities who act as such! Exchanges or custodial wallets included. Run from them as fast as you can, nobody can guarantee control more than having ACTUAL control over your own stuff.
The biggest problem is it's getting way harder to make use of DEX and decentralized bodies because only a handful of them out there are actually genuine and not scammers. Meanwhile centralization is eating deeper into the system.