Dear valued members,
The member in question was detected as abnormal by the SBO provider; therefore, the account was suspended. The account was flagged by the provider upon the member's third deposit. We subsequently disqualified the winnings and returned the deposits to match the account's lifetime value (LTV) deposit. The member made four deposits totaling 2,245 USDT and withdrew three times, also totaling 2,245 USDT; thus, no funds were taken from the member.
The claim of SGD 1,000 (approximately USD 785, but in fact only USD 668.75) is inaccurate, as it includes bonuses that are available only to legitimate members. The actual amount of disqualified winnings is USD 514.60.
We regret to inform you that we are unable to reopen the account or return more than the account's LTV due to a breach of our Terms of Service.
Sincerely,
BK8.Official
The member in question was detected as abnormal by the SBO provider; therefore, the account was suspended. The account was flagged by the provider upon the member's third deposit. We subsequently disqualified the winnings and returned the deposits to match the account's lifetime value (LTV) deposit. The member made four deposits totaling 2,245 USDT and withdrew three times, also totaling 2,245 USDT; thus, no funds were taken from the member.
The claim of SGD 1,000 (approximately USD 785, but in fact only USD 668.75) is inaccurate, as it includes bonuses that are available only to legitimate members. The actual amount of disqualified winnings is USD 514.60.
We regret to inform you that we are unable to reopen the account or return more than the account's LTV due to a breach of our Terms of Service.
Sincerely,
BK8.Official
when you say "abnormal" what exactly do you mean?
can any casino steal money like this, just by writing that we consider it "abnormal"?
You yourself write that I made several deposits and several withdrawals. And while I was losing, you considered my behavior normal???
As soon as I won money, you considered my behavior "abnormal"?!
Here you are writing a comment like this. Try reading it again from the outside. Does this seem normal to you at all??? The client made several deposits and several withdrawals and everything was fine! At what point, suddenly, do you decide that you don't have to pay after the 4th deposit, under the pretext of "abnormal player"
