Hi ziportan, apologies for your bad experience and thank you for waiting, we have checked your account and we came to know that your account is flagged by the provider's compliance team due to abnormalities found this may be referring to a member professional betting style has breached the fair play betting rules that might have violated and triggered your account to be suspended.

Besides, after following up with the provider, I am happy to know that you have withdrew your deposit previously and the amount they were holding were only the extra winnings. Hope this is able to answer your queries. Please do not hesitate to contact us again should you required further clarifications.