Do you believe that they can't afford to pay the free bitcoin people win through their faucet and that's why there are these issues with their service?
I highly doubt it. It takes a very long time to reach the minimum withdrawl limit if you only play the free rolls.
No, they 100% have enough balance and capital to pay.
But their business model is not profitable.
And when the business model is not profitable you don't have the
motivation to push your business.
That is the main core rooted issue of the problem here.
That's what happening here, pretty sure of that.