There's enough smoke about ChangeNOW that it must be safer for you to avoid it and anything related with the service altogether.
Godex's profile, at least on this forum, is full of red trusts. There's also an existing
flag against them.
SimpleSwap is also distrusted here.
It is interesting how people write about these services here because I exclusively only use ChangeNOW and SimpleSwap and didn't have a single issue to date. What exactly do you think that they are supposed to do if their risk system flags your transaction?
At the very least, they should provide sufficient explanation why the transaction is flagged. You don't just keep the funds of customers without a detailed explanation why you're doing it, or suddenly require personal explanation without saying why. Second, if you think the transaction shouldn't proceed, reject it, but return the funds to the owner. Why do they have to keep the money to themselves?
Have you considered the following two possibilities. First, they may not be legally allowed to tell you much. Second, if they reveal all the things that flags their system then it becomes easy to bypass it?
The same thing happens with exchanges, yet somehow people keep singling out the swap services. There are countless nightmare stories for most exchanges on Reddit.
I'm sure the same thing has been said for exchanges. Most experienced members that I know of aren't fond of this kind of practice, whether it occurs on an exchange, instant swap service, casino, or elsewhere. Maybe you haven't seen their posts yet.
It's a shame that a lack of transparency has gradually become the norm nowadays. Not sure what are the reasons for that, hopefully it will get better in the future.
I have probably not seen those posts, but what do you want these services to do. As I said in my full post, it is either over comply or get shut down. Instead of blaming exchanges, why not blame the right parties? The politicians that made these laws?