Unfortunately, you have sent the funds to an address that belongs to another account, therefore we are simply not able to recover them.
This is what I had said in my previous post. You should request them to tell you the username of that user at least. Try to find that user from their forum or twitter after that. I guess the user has already lost or withdrawn the funds which he received for this mistake of Bitpanda.
mmm I would say OP that sounds like a silly excuse... because these funds have been sent to a key that is in THEIR ownership not in the ownership of another entity! Yes this jey "belong to another account" but the coins area still on a wallet/key that they own the key.
No, you are missing the key point here. It was a deposit address of another user. Therefore, the funds have been credited to the account of that user. Most probably, the user has already played with the funds and made a withdrawal or lost it. Stake isn't liable in that case. The situation is like sending funds to a wrong address.
I sent their answer to Bitpanda support, let’s see if they fix their big mistake…