They are doing regular update on their social media channel such as on X like this one
https://x.com/casinopunkz/status/1938561529357410397?s=61 which is new game from Hacksaw Le King.
Probably the representative leave the ANN thread bumping on the member here for discussion and focus on their social media channel.
I agree that representative needs to engage here in order to boost the ANN thread interaction. We have a lot of suggestions for casino improvement.
If their representative focuses solely on social media, then they should assign someone else to participate here. I mean, they open the thread, they start a campaign, thus having an active representative it's mandatory. At least for me. Plus, people want to ask things or propose new ideas and make suggestions, as you said. It's always beneficial for any casino to have a person interact with their clients in any channel, and not only on X.