This is a really difficult time for you, I hope your problem is resolved and you get your money in your account. In fact, using crypto is the best option when withdrawing from casinos, as fiat withdrawals often face problems. I can see your withdrawal success but the money has not been transferred to your bank account which must be disappointing for you.
Since you posted on the forum I hope the BC.Game team will take your issue seriously.
I really hope so too buddy. Crypto is what I'm seriously considering right now only drawback is that to purchase crypto in my country is super expensive and a straight 30% tax on redeeming which economically doesn't make sense.