No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.

I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.

As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it.