Hi just an update for everyone.

The support reached out to me again today morning, asked me to submit my bank statements again and also with a video from another device with me logging into my net banking and scrolling through the statement (sigh). This was my third time doing this and this time it worked out.

They realised the merchant was a scammer (to be honest - i don't know who's scamming who), they provided fake UTR numbers and after seeing my proof they realised that this was not an isolated issue and has been happening for a while not just to me but to many other players (especially Indians who're using FIAT).

They refunded the money back into my BCGame account, i got the 40300 back in my account and then the urge to gamble had taken over and I made a sweet little extra 10k profit.

I withdraw the 40,000 again, this time using a different merchant AND BOOM I FINALLY GOT THE MONEY IN MY ACCOUNT (had to wait for 2 hours, i was like please not again -__- trust me everything was crossed - fingers, toes, ears lol). BUT I FINALLY GOT THE MONEY!!!!

I legit have no words to express my happiness because i fr thought that this was money gone and I had accepted my fate and decided to never look back.

Thank you to everyone who reached out, thank you for those who poured their insight into this thread and helped.

BUT the biggest fucking thank you to @holydarkness for really getting on this and helping out, I'm sure without your intervention this wouldn't have happened or happened in a much slower pace.
I really hope you consider what I mentioned in the above reply about being a rep cause fr they do need it. Thank you for everything you do for the people out here who get scammed and need help. You're legit a godsend and a legend man.

Time to move on to better casinos and also maybe consider moving to crypto

I hope no one has to go through this pile of shit again, and I really hope I don't have to come back on here and make a thread again (BELIEVE ME I DON'T)

Take care y'all and stay healthy!

TLDR : i got my money, merchant was a scam, thanks to all the peeps and holydarkness especially, fuck scammy casinos.