I can't make a conclusion whether Trocador is great or not, but I have reservations because of rating discrepancies. Exolix, for example, or Swapuz have the highest ratings in Trocador and are labeled privacy-friendly. The same platforms, however, don't fare well as far as kycnot.me's standard is concerned. They have low privacy ratings and could implement shotgun KYC.
But at least they're both consistent in assigning your platform a low rating.
It's important to remember that 'privacy-friendly' is a spectrum, and each platform weighs different factors. We are aware that both platforms don't give us a high privacy rating. We are committed to transparency and do not want to mislead our users. We may require KYC if we detect high-risk marks after analyzing the incoming transaction. That's why we encourage our users to contact our support team for address checking.
How is chatting you of any help when you don't provide your own liquidity? You have various liquidity providers, right? Therefore, AML triggers, terms and conditions, KYC requirements, and so on of these providers are varying and are all beyond your control.
You're right about differing AML policies. However, we offer an option to check a wallet before the swap. If everything looks good based on our check, we guarantee the exchange will proceed without holds or KYC. It's our way of ensuring a smooth process.