You should specify what specific contest you are referring so that the representative will addressed it properly. Betbolt has multiple contests so it will save time to provide what exactly have a problem or what the specific progress you are referring? Rewards distribution?

What’s the casino support tells you when you raised this concern? I believe you will get a quick response there if your concern is contest in their casino.

Maybe provide some screenshot.

Since they have a running campaign and are managed by a reputed campaign manager, you should not be worried about the payment. Since the campaign manager also asked you guys to wait a little more, you should allow them some time. I believe there is a communication gap from the Betbolt official side, which is why they either didn't see the manager's message, or they did not respond to it.

Sometimes the person in contact could be unavailable, or the person who can credit the rewards may not be available. Whatever the case is, allow them some time and see what happens. BTW, Betbolt is recruiting people for their company, check their X account. I think this is a good sign.