Well... I'll beg to differ. Normally, people will go to a length and try to find ways to get what's rightfully theirs if they're not the wong one instead of sitting idly for almost eight months. Simply googling "BK8 scam" will pull the forum into one of the top-most result. You accidentally found this forum after that long duration... makes me wonder what efforts had you exhausted.
But, a more pressing concern following that 238 days is that they can't explain the matter due to the age of the case. In my previous post addressing them, following their PM to me with a proof to substantiate their claim, I told them that though it did substantiate the claim, it doesn't explain. And now upon noticing that the case was from eight months ago and you just bring it here now, I understand when they said they can't show me the explanation of the flag given by the provider, because it's no longer on the record.
I didn't even know that you can create complaints about casinos. Just like I didn't know that casinos can not pay!
It turns out that the provider issued some kind of flag. Which I am sure is wrong. But we don't know what is in this flag, because it was so long ago...
Do you understand how important this information is?! Several lines of text. Minimum memory size. What is the logic behind not saving such important information???
Or do they just have nothing to present to you and come up with such nonsense...
if these were amounts 1000 times more. And I would have a reason to hire a lawyer and go to a real court. Is 238 days a lot? Is there even one crime in the world for which the statute of limitations is less than a year?
Now the bookmaker is asked specific questions, and they refer to the statute of limitations of the case???
Absurdity after absurdity. At first, they refused to pay me after the 4th deposit and only when my account started winning. And now they have a flag hanging, but it is not known which one because the case is so long ago...
holydarkness, I see that you want to help me. But the situation is what it is.
I am not sure, but from the outside the situation looks like this - the casino has no evidence, except for the flag, about which nothing is known!? At the same time, they admit that the winnings were canceled! This directly indicates that in this case the casino stole the winnings from the account without evidence!!!
Dear bookmaker representative, BK8.Official, I hope that you cannot assume that I somehow miraculously found out that for some unknown reason, you do not store information about players who were previously blocked! I am sure that this is the most important information for any bookmaker!!! And it also cannot create gigantic amounts of memory. Or do you have so many "abnormal" players that you do not have enough memory to store information??? this is scary... In any case, your position is now extremely unconvincing and I ask you to return my honestly won money to me!!!
The problem here is not the memory space needed to store the flag. Rather you waited for too long to raise your complaint. If you complained right away, they'll send their team to address the matter and double-check the flag, perhaps even argue to the provider. But after this much period, the details from the provider are no longer available. Even if BK8 want to investigate, there were no longer materials to be investigated. Thus, they resort to the initial call, of which I think is kinda justified.
Someone waited for eight months to dispute because they don't know they can raise a complaint? This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.
Remind me again if your initial deposits has been returned or some were confiscated?